How a market is created
Before a market opens, Outpoll's markets team checks that:
- The question has only one reasonable reading.
- Every outcome answers that exact question.
- The closing date and time zone are stated.
- The rules name the source that decides the result, and what happens if it's unavailable.
- The rules say when a result counts as a draw.
How markets are resolved
- Event endsThe market closes for trading
- Result is checkedAgainst the source named in the rules
- Shares settleWin $1 · lose $0 · draw $0.50
- Balance creditedUsually within 4–72 hours
If an event is ambiguous, postponed or cancelled, the market's rules decide whether settlement is delayed, cancelled or voided. Rules are never changed after the fact to produce a preferred result.
If you disagree with a result
- Write to [email protected] within 24 hours after settlement, with a link to the market and the source you think was misread.
- We review the trade records and the source. Simple cases are answered quickly.
- Complex disputes can take up to 180 days. You get the final decision when the review is complete.
Who you trade against
You trade against other users. All trades and orders are fully transparent: other users' limit orders are shown in the order book.
Fair trading rules
- More than one account, sharing an account or trading on someone else's
- Wash trading, spoofing or fake trades
- Trading on non-public information or influencing an event or its source
- Exploiting bugs or getting around trading controls
- Abusing promotions with bots or fake accounts
If we suspect insider trading or manipulation, we can roll the account balance back to an earlier state, including reversing profits, and close the account permanently.
Your account and funds
- Protect your account with 2FA or a passkey. We never ask for your password, 2FA codes or API secret.
- We may ask for identity, address or source-of-funds documents at any time. Until the check is complete, trading, deposits and withdrawals can be restricted, and open positions can be closed at the market price.
- Deposit only supported coins on supported networks. Funds sent another way may not be credited.
Report a problem
Something looks wrong?
A market, a price or your account. We answer in live chat and at [email protected].