Uber Tests In-App Video Recording for Driver Safety in India

3 hours ago7 min read3 comments

Uber has launched a pilot program in ten Indian cities that enables drivers to record trips using an in-app video feature. This initiative represents a significant technological response to ongoing safety concerns within India's competitive ride-hailing market, where both drivers and passengers have reported incidents.The feature allows drivers to capture audio and video directly through the Uber app, creating a verifiable record intended to deter misconduct and resolve disputes. While this digital witness system aims to enhance accountability beyond simple star ratings, it introduces complex questions regarding data privacy and storage.The pilot emerges amid India's evolving data protection regulations, raising critical issues about who can access the footage, how long it is retained, and the broader implications for personal privacy. The program also touches on cultural acceptance of in-car recording and could influence how gig economy platforms worldwide balance safety innovations with ethical considerations. The results from this trial are poised to inform Uber's global safety strategies and potentially set new precedents for the industry.

#featured

#Uber

#India

#in-app video recording

#pilot program

#driver safety

#ride-hailing

#tech feature

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